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Everything we do at IPOXIC is for you. Everything changes in this life, even Privacy Policies, but don’t panic! We continue to take the privacy and security of all our users very seriously. People like you who don’t want their data compromised. So at IPOXIC, we are 100% committed to protecting your information, ensuring you know how we manage it, and informing you of your rights.
By using this websiteipoxic.com(the “Website”) or any of its services and forms, IPOXIC collects the personal data of each user (the “User” or, interchangeably, the “Users”) in accordance with this privacy policy (“Privacy Policy”) and any other that may replace it in the future.
Any User who does not agree with the Privacy Policy should refrain from accessing, completing forms or otherwise using the Website.
1. Responsible for processing your data
1.1. The entity responsible for the collection and processing of your personal data on the Web is IPOXIC PROJECT SL, under the commercial name of IPOXIC, with registered office at C/ Antoni Clapés, 24 – 08391 Tiana (Barcelona), and with NIF B22616593 (hereinafter, IPOXIC).
2. What information do we collect and process about you?
2.1. IPOXIC collects and processes various types of User information. This information may, in many cases, constitute Users’ personal data. This information will be considered “personal data” when it can directly identify, or allow us to identify, a natural person.
2.2. This personal data may have been provided directly by the User when interacting with the Website or completing one of the available forms, or it may have been inferred from our relationship with you. Specifically:
| Information that you provide to us | You share personal data with us when you: Fill out forms on our website, including when you buy products online, ask us a question, create an account, and/or sign up to receive promotional material and newsletters. Respond to surveys or participate in contests or sweepstakes. In any communication with us, whether by phone, email, post, or when you log in to your account, make a purchase, or submit an inquiry or suggestion. Contact us regarding our products or services, make a complaint, or any other inquiry. In particular, when you call us, your calls may be recorded from time to time for training and monitoring purposes. You are not obligated to provide us with your personal data. However, if you do not, we will not be able to process your order or provide you with other services, such as responding to your inquiries. |
| Information we may collect about you | We collect data about you when you: Visit our website, including details about your visits, such as the IP address you use to connect your computer to the internet, MAC addresses, data traffic, location data, your login information, time zone settings, browser type and version, operating system and platform, weblogs, cookies and other data communications, and the resources you access. For more information, please visit our Cookie Policy. Connect your social media accounts with us to enable you to register on our websites easily and securely without having to create a new account. If required by applicable regulations, IPOXIC will obtain the necessary consents or process this information on an appropriate legal basis. |
| Information we receive from other accounts | We receive personal data about you from third parties. This includes data obtained through mergers or acquisitions from other companies, and data obtained from retail analytics firms, customer knowledge companies, credit reference agencies, and publicly available sources that help us understand customer demographics and purchasing behavior. |
2.3. The personal data that may be processed by IPOXIC are the following:
a) Customer data, collected by IPOXIC through this website:
b) Potential clients, collected in the Web forms, under the prior and express consent of the potential client for the processing in question, from among those described in this Privacy Policy.
2.4. IPOXIC has also enabled various forms on the Web, through which it collects the following information:
2.5. Users guarantee that the personal data provided is true and accurate and undertake to notify IPOXIC of any changes or modifications. They will be liable for any loss or damage caused to the Website, IPOXIC, or any third party through the communication of erroneous, inaccurate, or incomplete information.
2.6. If the data considered necessary is not provided, it may not be possible to proceed with the registration, enrollment, request for information, etc. intended by the user.
2.7. Please note that in no case is it necessary for Users to include sensitive information or data, such as ethnic or racial origin, political opinions, religious or philosophical beliefs, or trade union membership, data relating to health or data relating to sex life, sexual orientation, or data relating to criminal records.
3. For what purpose and under what legal basis do we process your personal data?
3.1. IPOXIC uses your personal data, provided or collected in accordance with this Privacy Policy, to provide, develop and ultimately improve the provision of services offered on the Website.
3.2. We indicate the specific purposes for which we process your personal data, as well as the legal basis that legitimizes its use in each case:
A) MANAGEMENT OF THE CONTRACTING OF SERVICES REQUESTED BY USERS
Legal basis: execution of pre-contractual measures and the subsequent contract and legitimate interest of IPOXIC.
Within the framework of this treatment purpose, IPOXIC will be able to:
B) ATTENTION TO QUERIES AND REQUESTS MADE BY USERS ON THE WEB.
Legal basis: execution of pre-contractual or contractual measures, your consent when directing inquiries to IPOXIC.
Within the framework of this processing purpose, IPOXIC will be able to attend to, manage and resolve your requests and queries received through the different contact channels (for example, through Web forms and calls to customer contact centers).
C) COMPLIANCE WITH LEGAL OBLIGATIONS AND REQUIREMENTS OF DIFFERENT ORGANISMS.
Legal basis: compliance with legal obligations applicable to IPOXIC.
Within the framework of this processing purpose, IPOXIC may comply with any applicable legal obligations and respond to requests from any body, court, or public administration. We may also prevent, detect, and avoid potential fraud and crime.
E) WEB MANAGEMENT AND ANALYSIS OF ITS USE
Legal basis: legitimate interest in analyzing website usage to improve services provided to users and offer them greater security. In the case of the use of cookies and similar technologies, the user’s consent, under the terms described in IPOXIC’s Cookie Policy.
Within the framework of this treatment purpose, IPOXIC will be able to:
F) SENDING OF COMMERCIAL COMMUNICATIONS
Legal basis: legitimate interest in sending you commercial communications of offers and discounts of services related to services similar to those you have contracted with IPOXIC, in the case of clients, or consent, in the case of potential clients, those Users who have ceased to be clients.
To carry out the aforementioned commercial communications electronically, IPOXIC may use your personal data and those collected during the process of contracting products and services to personalize commercial information and send you communications that may be of interest to you and that are tailored to your needs and consumption preferences.
Under applicable regulations, IPOXIC will also consult advertising exclusion lists.
4. Who do we share your information with?
4.1. As indicated below, your personal data will only be accessible to third parties in the following cases and for the purposes indicated in our Privacy Policy:
a) Service providers: Your information may be accessible to a limited number of third parties in order to provide you with our products and services and to manage the proper maintenance of the website. Data is shared with:
We will only share your information with third parties when it is essential for them to perform the services we request from them or when you have given your consent for each data communication to take place.
IPOXIC guarantees that, in such cases, these third-party service providers will have limited access to your Personal Data to the extent necessary to perform the tasks entrusted to them, will sign a data processing agreement and will be obliged not to disclose the information or use it for purposes other than the provision of the corresponding service.
b) Disclosures required by law. We may disclose personal data to third parties to comply with our legal or regulatory obligations, as well as if required for other legal proceedings. In particular, we may disclose personal data and information provided by Users when required by law, in legal proceedings, to investigate suspicious activity, or to otherwise protect our own rights and those of Users.
In such cases, IPOXIC undertakes to notify Users that their data has been legally requested, to the extent possible and in cases where such communication is not incompatible with the purpose for which the data was initially disclosed.
5. What are the automatic decisions we make for you?
5.1. IPOXIC conducts an evaluation of your profile to improve our services and personalize your marketing messages. The impact of these automated decisions is to provide you with an exceptional experience.
6. Transfer of your personal data outside the European Economic Area
6.1. IPOXIC collects, stores and processes Users’ personal data on different servers within the European Economic Area.
6.2. However, your information may be transferred outside the European Economic Area to territories that may not guarantee the same level of data protection. In such cases, IPOXIC will only carry out these international data transfers to third countries for which the European Commission has issued an adequacy decision or, failing that, when IPOXIC and the data recipient have implemented appropriate safeguards and provided adequate guarantees prior to carrying out the transfer (e.g., by signing standard contractual clauses).
7. Retention of your personal data
7.1. We retain your personal data for as long as necessary to fulfill the purpose for which it was collected, as set out in this Privacy Policy, unless the retention period is longer for legal reasons.
7.2. Subsequently, your data will be kept for the legally applicable periods in each case, taking into account the type of data and the purpose of the processing. Furthermore, once the purposes have been fulfilled, IPOXIC will keep your personal data duly blocked, to the extent that IPOXIC may be held liable or as otherwise legally required.
7.3. IPOXIC has a storage period protocol, according to which:
d) We normally keep your personal data for 6 years from your purchase in order to resolve any problems with the services you have received, as well as to use them in relevant legal proceedings.
e) In some cases, the information will be deleted in a shorter period of time, such as: (i) cookies have the duration specified in our Cookies Policy; (ii) to the extent necessary to provide Users with the requested information and answer queries, the data is kept until an answer has been given and once the query has been answered, the data will be blocked and kept only for compliance with legal obligations.
f) There are times when, although your data is not necessary to provide you with a better service, we will keep it to comply with legal or regulatory conditions, resolve disputes, prevent fraud or abuse, or fulfill our terms and conditions.
8. Security of your personal data
8.1. The transmission of information over the Internet is not and cannot be completely secure. Although at IPOXIC we do everything in our power to protect your personal data, we cannot guarantee with absolute certainty the complete security of your information transmitted through our web pages. The User assumes the risk of all such transmissions.
8.2. In this regard, at IPOXIC we have adopted security measures, as well as the necessary technical and organizational measures, to guarantee the confidentiality, integrity, and security of personal data, and to prevent its loss, alteration, unauthorized processing, or access, taking into account the state of technology and the nature of the data stored. Furthermore, IPOXIC periodically monitors its systems to detect potential vulnerabilities and attacks, and thus prevent any unauthorized access.
9. What rights do you have?
9.1. Data protection regulations establish the rights you can exercise regarding the processing of your personal data, as detailed below. You can exercise any of these rights, clearly identifying the right you are exercising, by sending an email to info@ipoxic.com.
9.2. The rights you can exercise, under the terms provided by current legislation, would be the following:
| Access | You have the right to request confirmation that your personal data is being processed, access it (we would send you a copy) and other information about how we process your data. |
| Rectification | You have the right to request a change to your personal data if it is not entirely correct or is incomplete. |
| Suppression | You have the right to request the deletion of your personal data if: (i) it is no longer necessary for the purposes for which it was collected or otherwise processed, (ii) you withdraw your consent, or (iii) you believe it has been unlawfully processed or (iv) it is otherwise legally required. |
| Limitation of treatment | You have the right to request that the processing of your personal data be limited or blocked while you contest the accuracy of your personal data, when you believe that the processing is unlawful, when your personal data is no longer necessary for the purposes for which it was collected, but is necessary for the formulation, exercise or defense of claims, or in the event of opposition while we verify the applicability of your right. |
| Opposition to treatment | You have the right to object to our processing of your personal data for reasons related to your particular situation, when your personal data is processed based on legitimate interest or for marketing purposes and sending commercial information, including profiling. In such cases, IPOXIC will be obliged to stop processing your personal data, unless there are overriding legitimate grounds or your personal data is necessary for the establishment, exercise, or defense of legal claims. |
| Portability | You can request to receive your personal data in a structured, commonly used and machine-readable format, and its transmission to another data controller, when the processing of your personal data is based on consent or the performance of a contract and the processing is carried out by automated means. |
| Withdraw consent | You have the right to withdraw your consent at any time when we rely on your personal data for processing based on this legal basis, for example, when we need your consent to send you marketing information (as outlined in this Privacy Policy). Withdrawing your consent will not affect the lawfulness of processing based on consent before its withdrawal. |
10. What if you have a complaint?
10.1. If you have any concerns regarding the processing of your personal data, are not satisfied with how we have handled your inquiries, or would like to make a complaint, please contact our customer service department using the details at the beginning of this Privacy Policy so they can do their best to resolve your issue.
10.2. You can also file a complaint at any time with the competent supervisory authority, which in the case of Spain is the Spanish Data Protection Agency.
11. Changes to this privacy policy
11.1. IPOXIC reserves the right to modify this Privacy Policy as a result of carrying out new processing of personal data, or the modification of existing processing, as well as in accordance with new legislative or regulatory requirements, for security reasons or in order to adapt this policy to the instructions of the supervisory authorities in matters of data protection or to new processes.
11.2. We take the necessary steps to inform you of any changes to this Privacy Policy and will publish any updates to our privacy policies on the Website. Whenever significant changes are made to this Privacy Policy, we will duly notify Users through the Website to give all Users the opportunity to review the changes and, if necessary, accept them before they take effect.
12. Contact
12.1. For any questions or queries regarding this Privacy Policy, please do not hesitate to contact us through the forms on the Web, or you can contact IPOXIC through the following email address: info@ipoxic.com.
